GoDaddy账户被锁问题,解锁流程 Request to Unlock Account

GoDaddy账户被锁问题,解锁流程 Request to Unlock Account

在狗爹(GoDaddy)买的域名和空间才用几天就被封锁了,理由是幸运的被验证部门选中作为安全问题的保护措施,作为用户有以下两个选择:(1)退款(2)申诉。

首先我不知道退款能退多少,所以我选择了申诉,在上传了一些私人信息后即将等待24小时内的回复。但是我自己有一些疑问:他们是凭什么认定账户存在安全问题的?第一个我想到了的是不是他们查看了我的网站后台所做的更改所以人为判定账户可能被黑客盗取?虽然这种狗血的事情一般不会发生在狗爹这种老牌产品上,但我还是想不出是出于什么样的原因让他们认定我的账户存在安全问题。直到我登陆邮箱看到一封时间大概是我在GoDaddy付款之后的一天后得到的Email时,才明白狗爹封锁我账户的原因可能是我在填写购买人和付款人使用了不同的名字导致的

这是来自狗爹的第一封提示邮件(主要说明因为账户登陆的安全检测到账户可能不安全,需要通过提交可靠的文件进行身份认证):

Dear GoDaddy Customer,

Thank you for being our valued customer. Your account has been selected by our verification office as a precautionary measure to defend you from possible misuse of either your payment method or products in shopper account 9*******.

During the login process, our secure site will prompt you to upload a viewable, scanned copy of the payment method account holder’s government-issued photo identification, such as a driver’s license or passport. In the comments box, we ask that you also provide a brief explanation of how you intend to use the product(s) purchased. If we do not receive the requested documentation within the next 48 hours, your order(s) may be cancelled for your protection.

Upon receipt and verification, we will notate your account that the necessary documentation to substantiate your account has been received. We thank you in advance for your cooperation and apologize for any inconvenience this may cause.

Sincerely,
GoDaddy Verification Office

没及时看到第一封邮件,第三天再看到新的邮件时提示账户被取消,网站打开后跳转到狗爹的当铺(坑爹),邮件具体内容(主要是提示可以退款到购买人账户或者继续申诉处理):

Your recent order has been cancelled
Dear GoDaddy Customer,

Thank you for being our valued customer. Your account has been reviewed by our verification office as a precautionary measure to defend you from possible misuse of either your payment method or products in your account. As a result of this review, your recent order(s) in shopper account 9******* have been cancelled. Please note that refunds issued to the original payment method are normally processed by your payment provider and/or issuing bank within five to 10 business days. However, some payment providers may hold the funds for a full billing cycle or longer. For further information regarding refund processing timeframes, or if you require assistance locating a refund submitted back to your original payment method, please direct your inquiry to your financial institution.

If you feel this action has been taken in error and would like to request reinstatement, please login to your account with us today. During the login process, our secure site will prompt you to upload a viewable, scanned copy of the payment method account holder’s government-issued photo identification, such as a driver’s license or passport. In the comments box, we ask that you also provide a brief explanation of how you intend to use the product(s) purchased.

Upon receipt of the requested documentation, we will re-evaluate the status of your account. We thank you in advance for your cooperation and apologize for any inconvenience this may cause.

Sincerely,
Verification Office

登陆在GoDaddy的账号后选择申诉,然后需要上传你的相关文件,我上传的是护照身份证也可以,不过最好能简单的翻译成英文,否则可能会被狗爹那边无视。

之后等待了2天,我的账户已经被解锁了,这时又收到一封来自狗爹的邮件(说我的订单不能被激活,原因是系统在锁定账户时就已经退款了,到款时间可能需要5~7天,国际账户可能要10天,然后信中指明之后我需要重新购买并且回复邮件通知他们恢复我的域名,但其中没有提到空间文件的恢复问题):

Discussion Notes
Support Staff Response
Thank you for sending in the requested identification. We have notated your account regarding the completed verification.
Unfortunately we were unsuccessful in attempting to replace your purchase. Please log into your account on our website to access your shopping cart. You will see a Miscellaneous Charge for *** in your shopping cart, which is ready for you to process. After successfully processing the charge in your shopping cart, please reply to this email. Upon receipt of notification from you and verification of repayment, your domain(s) will be restored to your shopper account.
The original purchase was refunded and should post to the original payment method within 5 – 7 business days (or up to 10 days for international accounts).
If you require assistance, please contact our Billing Department at 1-800-81-7248.
We look forward to resolving your inquiry.
Thank you,
Verification Office

在过了1天后我收到了全额退款,然后我用这笔钱按照之前的步骤重新购买了虚拟主机,但是之前的域名不可用,被狗爹暂时替我保留了,所以我按邮件中的提示给他们回复了邮件声明要恢复使用域名。

在我回复的40分钟后,域名被恢复了,但是FTP的东西已经没有了。

以上便是我与狗爹折腾的记录,希望这个事件提醒大家在与GoDaddy的合作中及时检查邮件,否则耽误的时间和损失肯定是你自己承担……

 

</catmee> 文章全部原创、谢绝转载,作者「BianLei」,如果喜欢欢迎分享链接,相关内容参见本站版权声明
如果您觉得本站的存在对您多少有所帮助,可以用手机支付宝扫一扫以下二维码支付任意金额作为支持:支付宝
本站相关:QQ空间 | Facebook
Tagged . Bookmark the permalink.

涨姿势了,FTP“读取目录列表失败”原来是要改客户端设置
涨姿势了,FTP“读取目录列表失败”原来是要改客户端设置

怎么看一个网页的大小?比如一个页面占多少KB、MB?
怎么看一个网页的大小?比如一个页面占多少KB、MB?

文件 /data/module/81323e93cd52ecce9f175b6aa46f5cfd.xml 不存在或不可读!
文件 /data/module/81323e93cd52ecce9f175b6aa46f5cfd.xml 不存在或不可读!

虚拟主机哪个好?那些年我用的国内外免备案虚拟主机及VPS推荐
虚拟主机哪个好?那些年我用的国内外免备案虚拟主机及VPS推荐

个人博客每月流量多少够用?虚拟主机流量20G够用多久?网站空间每月18G流量能支持多少人访问?
个人博客每月流量多少够用?虚拟主机流量20G够用多久?网站空间每月18G流量能支持多少人访问?

COMMENTS: 5

  1. Andy says:

    请问下博主,

    我今天也遇到这个问题了。但是再次登录就不让我登录了,根本没上传邮件的地方。。请博主帮帮我,我需要怎么做。我注册的信息和身份证信息不一样也可以吗? 简单翻译?怎么翻译?直接在身份证的图片上翻译吗?

    • BianLei says:

      购买人和付款人名字不一样会导致账户被锁,这个很正常,不用担心。注册的信息和身份证信息不一样没有问题,我就是这么做的。只要付款时你填写的银行卡号和姓名对应就没问题(不对应的话你当初也买不了吧)。
      你说的“再次登录就不让我登录了”是指你的空间吧?但是你应该可以在狗爹网站登陆Godaddy账户的,就是你的空间服务商网站上的账户,登陆这个,会看见狗爹的锁定提示,然后你仔细找找类似“申诉”的字样,然后依次选就可以有上传证件的步骤。
      身份证提交的话,我建议你把两张身份证正面P到一张图,然后一个是原始的身份证照片,另一个是经过翻译的,把“姓名”翻译成“name”这种,在图片上修改就可以。
      还有什么问题尽管问我,我会尽量帮助。

      • Andy says:

        恩。我是买域名的时候支付完成后不久就收到要验证的邮件。 然后我是通过pp付款(准确的说是PP上绑定的信用卡付款),pp是我中文名,跟身份证上的一样。我已经通过邮件吧信用卡和我身份证回复给那个邮件了。。现在还没答复我,不知道行不行。。我身份证有用注释的方式吧中文翻译成英文。

Comment Anonymously? No Problem! | 可以匿名评论了我会说?

Fill up Email address to subscribe reply and display your avatar from Gravatar (If any)
填写邮箱即可显示您在Gravatar的头像